Smartbridge Alerts

Smartbridge Alerts

• Brian Richards

  Are you using Internet Explorer 7 Beta 2 This is an issue that is workaroundable--see the above link.

  Thanks,

  Brian

  
  

• Jason Payne

  I too am receiving the "entry point not found" message. I have very little technical knowledge and would appreciate assistance in any fashion. thanks.

  Xavier Gonzalez

  
  

• asche

  Thank you Brian. I will check it out. Thanks again.

  Helen

  
  
  

• P.Hyde

  What is the exact error message you are seeing Which entry-point is not being found This much more likely to an issue with SmartBridge then it is with Windows.
  
  

• Martin Honnen

  That's great. Glad you were able to. It seems to be something turning up as pretty common affecting online service files. Bob

  
  
  

• Bruno Saboia de Albuquerque

  Andy

  I have the same situtaion IE 7(not beta) SBC DSL provider.

  Smartbridge motivesb.exe psapi.dll error right after startup

  How did you indentify the correct file

  Thanks

  Larry

  
  
  

• gandaliter

  Hi,

  Same experience for me and I just loaded IE7 yesterday (Friday) through my Verizon-Yahoo DSL provider. Can't find any file reference to SmartBridge. I did find a PSAPI.DLL file linked to a Motive reference. Renamed the file and it didn't work. The "SmartBridgeAlerts:MotiveSB.exe Entry Point Not Found GetProcessImageFileNameW could not find PSAPI.dll" message came back at the next restart. I am not a developer or programmer, just a home user and this is very annoying, especially since the proposed workaround didn't work..

  Bob S.

  
  
  

• GavH

  I was getting the same error message after I installed IE7. The above link gave a fix which worked. The only difficulty I had was in finding the correct file. I did a search for Smartbridge from the Start menu in Windows and it pointed me to some program files to do with my ISP.

  Did as link said and all now works ok.

  Many thanks,

  Andy.

  
  

• girafologue

  If you're using Internet Explorer 7 Beta 2, you may be seeing an issue for which there is a workaround. Check out the following link: http://msdn.microsoft.com/ie/releasenotes/default.aspx

  
  

• Al C.

  Did you follow the link I gave earlier
  

• bill4012

  I am too receiving the "entry point not found" message. I have very little technical knowledge and would appreciate assistance in any fashion. thanks.

  Xavier Gonzalez

  
  

• JohnPM

  Andy/All

  Found it isp program files. Renamed Error Gone

  Thanks

  
  
  

• T0MM0

  Jonathan....thank you for your interest.  The error message is:

  The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library. 

   I have absolutely no idea what it means.

  Helen

  
  
  

• vimaru_org

   

  Ok, I think I got it solved here. Here's what I found. After searching my system for files with PSAPI.dll in the name, it returned 4 files that were Verizon Online references and one of them had a subheading of SmartBridge. All 4 were an older date than my system/32 PSAPI.dll file. I renamed those 4 as PSAPIOLD.dll. Since each had different subheading names there were no conflicts. I restarted my system and the error message had departed.

  Hope this helps.

  Bob S. (viobass)

   

  
  
  
• Smartbridge Alerts